Accessibility Feedback Form | Super Channel

Accessibility Feedback Process

Further to the regulatory requirements of the Canadian Radio-television and Telecommunications Commission, in fulfillment of the Accessible Canada Act, you are invited to share any feedback you may have on any barriers to accessibility you encounter in your dealings with information and communication technologies or products and services offered in Canada by Allarco Entertainment 2008 Inc., relative to a disability.* Feedback received will inform Allarco Entertainment 2008 Inc.’s Accessibility Plan.

You may share your comments (including your type of interaction with Allarco Entertainment 2008 Inc., disability, barrier, and suggestions for removal), along with optional information such as your name, contact information, and, if applicable, company affiliation, to Allarco Entertainment 2008 Inc. Accessibility Officer.

You may also submit comments anonymously by not providing any of the information identified when contacting Allarco.

However, your feedback is submitted, and any personal information provided will remain confidential and handled by Allarco Entertainment 2008 Inc. in accordance with privacy and data protection laws applicable to Allarco Entertainment 2008 Inc. in Canada.  Important: Please do not provide any sensitive personal information of any kind, such as Social Insurance Number or other government-issued identification or banking or credit card information, medical information, etc.).

Allarco Entertainment 2008 Inc. believes everyone is entitled to participate equally in society and is committed to identifying, removing and preventing barriers for persons with disabilities in their interactions with Allarco Entertainment 2008 Inc. Thank you for assisting us in this journey.

You can contact Allarco to express your feedback on Accessibility in any of the following ways:

  1. - By Telephone at (780)430-2808, Accessibility Officer
  2. - By Email at
  3. - By Mail at 200-5324 Calgary Trail, Edmonton, AB, T6H 4J8 (attention: Accessibility Officer)

When feedback is provided via any of the above methods, the following information is helpful:

  1. -Time and date
  2. -Description of interaction, suggestion, or complaint
  3. -Contact information (if the person wishes to hear further in this matter)
  4. -Preferred alternate format or accessible communication support (as applicable)

Responding to Feedback

Allarco will register the feedback if the matter cannot be resolved immediately. Unless feedback is provided anonymously, Allarco will acknowledge all feedback within two (2) business days and will thereafter provide a timeframe for resolution or redress. Allarco will follow-up with any required action within the timeframe noted in the acknowledgement. Information on all feedback received both formal and informal , any actions taken will be tracked and reported in Allarco’s annual progress reports.

*A disability is defined by the Accessible Canada Act as any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.